Office Administration & Reception

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➽ Course 1 : Office Admin, Secretarial & PA Training

➽ Course 2 : Executive Secretarial & PA

➽ Course 3 : Legal Secretary

➽ Course 4 : Email Etiquette

➽ Course 5 : Organising and Efficiency Skills

Office Administration & Reception

Gain knowledge of office administration and receptionist duties with the Office Administration & Reception Course. What’s so great about this course is that once qualified you have a range of job options you can choose to enter, whether it is as an administrative assistant, secretary or HR assistant. The Office Administration & Reception course offers insight on the role and tasks pertaining to office administration. Whether you are new to this field or employed and want to learn new skills, getting qualified will make you a marketable candidate with a competitive edge across multiple industries.

Office Administrators are responsible for various duties and this course covers key modules such as developing customer service skills, developing business writing, tips for speed reading and handling confidential documents. All topics will be extensively discussed with learners gaining a complete understanding of the subject matter.

The Office Administration & Reception course will teach learners office administration and reception matters and how to progress in your career in this regard. The Office Administration & Reception course will focus on basic skills and competencies of getting the job done right. It is also useful for students who want to study further in this field.

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• Accredited by CPD
• Instant Access
• Unlimited Access for 365 Days

✤ COURSE CURRICULM ✤

[ MODULE 01 ] ⇒ Developing Customer Service Skills

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to Create a Powerful First Impression
• Hot Telephone Tips
• Get the Facts (Ask the Right Questions)
• Discuss Solutions (Learning to Listen)
• Dealing With Difficult Customers

[ MODULE 02 ] ⇒ Business Reports And Letter Writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

[ MODULE 03 ] ⇒ E-Mails Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

[ MODULE 04 ] ⇒ Typing Speed Development

• Effective Typing
• Typing Practice
• Exercise Files: Typing Fundamentals

[ MODULE 05 ] ⇒ Tips For Speed Reading

• Tips for Speed Reading

[ MODULE 06 ] ⇒ Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

[ MODULE 07 ] ⇒ Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

[ MODULE 08 ] ⇒ Microsoft Powerpoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

[ MODULE 09 ] ⇒ Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

[ MODULE 10 ] ⇒ Microsoft Access

• Introduction to MS Access
• Creating Tables & Setting up Properties
• Queries
• Creating Forms & Reports
• Working with Macros, Integrating Access with Office Suite
• Database Management
• Exercise Files: Microsoft Access 2016

[ MODULE 11 ] ⇒ Diary Management

• Diary Management
• Diary and Time Management with Outlook 2007
• Diary and Time Management with Outlook 2016

[ MODULE 12 ] ⇒ Handling Confidential Documents

• Handling Confidential Documents

[ MODULE 13 ] ⇒ J ob Functions And Description Of Office Admin/ Manager

• Job functions and Description of Office Admin/ Manager

[ MODULE 14 ] ⇒ Successful Meeting Minutes

• Successful Meeting Minutes

[ MODULE 15 ] ⇒ Note Taking

• Note Taking

[ MODULE 16 ] ⇒ Document Proofreading

• Document Proofreading

[ MODULE 17 ] ⇒ Appointment Booking And Arranging Interviews

• Appointment Booking and Arrange an Interview

[ MODULE 18 ] ⇒ Delivering Postal Mail

• Delivering Postal Mail

[ MODULE 19 ] ⇒ Dictating

• Dictating

[ MODULE 20 ] ⇒ Organising A Meeting

• Organising a Meeting

[ MODULE 21 ] ⇒ Data Management, Record Keeping And Filing

• Data Management, Record Keeping and Filing

[ MODULE 22 ] ⇒ Event Planning

• Event Planning Essentials

[ MODULE 23 ] ⇒ Arrange Business Travel & Accommodation

• Arranging Business Travel and Accommodation

[ MODULE 24 ] ⇒ Bookkeeping

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

[ MODULE 25 ] ⇒ Quickbooks For Payroll Management

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll
• Exercise Files: QuickBooks for Payroll Management

[ MODULE 26 ] ⇒ Invoicing/Petty Cash

• Invoicing/Petty Cash

[ MODULE 27 ] ⇒ Supervising And Monitoring The Office Works

• Supervising and Monitoring the Office Works

[ MODULE 28 ] ⇒ Time Management

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting

[ MODULE 29 ] ⇒ Motivating Employees

• Motivating Employees

[ MODULE 30 ] ⇒ Creating An Effective CV And Cover Letter

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

What Will I Learn?

• Gain a clear understanding of the job role in office administration and the role and responsibilities pertaining to it.
• Learn how to apply administrative best practices to increase growth and success within an organisation.
• Learn how to take minutes at meetings and enhance your competency in meeting management.
• Qualifying in office administration means you can work in various roles with well-paid positions with room for progression.
• Improve your knowledge in business writing.
• Become in receptionist duties and tasks.

Method of Assessment

At the end of the Office Administration & Reception Course, you will be required to take a multiple choice question assessment test. The multiple choice question assessment will be automatically marked with learners receiving an instant grade.

Certification

Those who successfully complete the Office Administration & Reception course will be awarded the Certificate in Office Administration & Reception - Level 2 by CPD. You will receive a FREE E-certificate in PDF format and a Printed certificate upon completing the Office Administration & Reception course. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Access Duration

The Office Administration & Reception course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the Office Administration & Reception course. The Office Administration & Reception course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Awarding Body

CPD is an internationally recognised accrediting body that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Other Benefits

• High-quality e-learning study materials.
• Tutorials/materials from industry-leading experts.
• 24/7 Access to the Learning Portal.
• Recognised Accredited Certification

Why You Should Learn at Next Learn Academy?

Online learning is flexible, convenient and gives you the opportunity to balance life's other commitments with higher education. Next Learn Academy offers an extensive range of online courses with a variety of rich material and resources that will let you connect to peers and expert tutors and build on your skills and knowledge. Next Learn Academy is a reliable online provider with a strong reputation and its meticulously designed courses to help you kick-start your professional journey in the best possible way.

• Office Administrators
• Receptionists, Secretaries and Administrative Assistants
• Anyone who wants to learn more about Office Administration and further their career

• The Office Administration & Reception course requires no formal prerequisites and this certification is open to everyone

Certificate of completion

Digital certificate - Included